1. Information We Collect
We may collect the following personal information from you:
- Contact Information: Full name, email address, phone number, and postal address.
- Health & Fitness Details: Information related to your physical health or medical conditions relevant for trek preparation and safety.
- Emergency Contacts: For use during treks and expeditions.
- Travel & Identification Documents: For logistics, safety, and compliance purposes.
- Payment Information: Billing details when you book a trek or purchase related services.
- Communication Records: Emails, messages, or other correspondence related to bookings or inquiries.
2. How We Use Your Information
Your information is used to:
- Organise and manage treks, tours, and adventure experiences.
- Communicate with you before, during, and after the trek.
- Ensure safety, emergency planning, and appropriate health management during treks.
- Provide updates, itineraries, and packing checklists.
- Process bookings and payments securely.
- Improve our services and client support experience.
3. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share limited data with:
- Service providers or guides directly involved in the trek (for emergency purposes only).
- Emergency services if required during an expedition.
- Government authorities, if required by law or for entry permits in specific regions.
4. Data Security
We implement strong security measures to protect your personal information, including secure storage, password-protected systems, and restricted access only to authorised team members. However, no online platform can be guaranteed 100% secure, and you acknowledge this risk when providing your information.
5. Your Rights
You have the right to:
- Access the information we hold about you.
- Request corrections to inaccurate data.
- Withdraw consent to future communications.
- Request deletion of your information, where legally and contractually applicable.
6. Cookies and Website Use
Our website may use cookies to improve your experience. These cookies do not collect personally identifiable information unless you submit it via a form. You can disable cookies via your browser settings.
7. Third-Party Links
Our website may contain links to external websites. We are not responsible for the content or privacy practices of these third-party sites.
8. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on our website with the revised effective date.